Customer Service

In order to better fulfill the promise we made over one hundred and twenty years ago: to  guarantee adventurers hot food, heat and light wherever on earth they find themselves and whatever adventure they take on, we have now opened an online store !

From idea to research and rethinking, from development to prototype and serial production, every single step happens in-house. From our concrete basement at Primus headquartes in Stockholm to the web and to you, so you can go and cook all over the world.

With our online store, we don’t just want to give you access to our products wherever and whenever you like, but we also want to offer you the best possible service and inspiration by having both our customer service, various guides and manuals together in one place .

Welcome, we hope you will be able to find what you need on our new site!

Feedback or Questions?

We really like receiving feedback, ideas and thoughts at Primus. If you already own a Primus product that you like, we would really appreciate a review about it. You can write the reviews directly on the product page. Do you have any questions about our terms and conditions or would you simply like to get in contact with us? Click on the sections below and you will find all the information you need, for more links that may help you, see the menu on the left

Primus For guaranteed delivery before Christmas, order within 2016-12-16T00:01:00 Last order date for Norway: December 12th; Estonia & Latvia: December 14th. All last order dates Extended Christmas Return Period until 31st of January 2018 for orders made between 23rd November - 31st December 2017